RESEARCH
All the essential module reading and resources are here for the Supporting Children’s Complaints module. Click on the link to either download the resource or view on the original website, depending on the source.
We are please to receive recommendations of additional material and links to add to this page.
Resources
Legislation and Guidance
United Nations Convention on the Rights of the Child (UNCRC)
Working Together to Safeguard Children 2018
Getting the Best from Complaints 2006
Principles of Good Administrative Practice, LGO 2016
See also local authority and institutions’ local complaints procedures.
Reports and Research
UCLAN/NCB Independent Advocacy: Impact and Outcomes for Children and Young People; Office of the Children’s Commissioner (OCC) 2013
Common Principles for a Child-friendly Complaints Procedure, OCC
Useful Resources
Adams, M; Brady, L; Johnson, M. An Advocate’s Guide to Complaints in England; Pavilion 2018
Johnson, M. Child Abuse Compensation Claims; Jordans 2011
Children’s Commissioner website
Local Government Ombudsman: website
Judicial Review – judiciary website
Complaints Advocates (Malcolm Johnson’s website)
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