Supporting Complaints Module Resources

Activity Progress:


All the essential module reading and resources are here for the Supporting Children’s Complaints module. Click on the link to either download the resource or view on the original website, depending on the source.

We are please to receive recommendations of additional material and links to add to this page.


Legislation and Guidance

Children’s Act 1989

Equality Act 2010

United Nations Convention on the Rights of the Child (UNCRC)

Working Together to Safeguard Children 2018

Getting the Best from Complaints 2006

Principles of Good Administrative Practice, LGO 2016

See also local authority and institutions’ local complaints procedures.

Reports and Research

UCLAN/NCB Independent Advocacy: Impact and Outcomes for Children and Young People; Office of the Children’s Commissioner (OCC) 2013

Common Principles for a Child-friendly Complaints Procedure, OCC

Useful Resources

Adams, M; Brady, L; Johnson, M. An Advocate’s Guide to Complaints in England; Pavilion 2018

Johnson, M. Child Abuse Compensation Claims; Jordans 2011

Children’s Commissioner website

Local Government Ombudsman: website

Judicial Review – judiciary website

Complaints Advocates (Malcolm Johnson’s website)


Click on the “Mark Complete” button to navigate back to the unit page and the initial assessment. Click “previous activity” to return to the Module Handbook activity.