Supporting Complaints Module Handbook (BL)

Activity Progress:


Everything you need in one place.

Your module handbook contains all the core information you need for the module:

  • module programme
  • summaries of key law and information
  • learning activities and case studies
  • space for making notes
  • bibliography

You will need to bring a copy of the Handbook with you to your group training session.

The Handbook contains the programme, all the information you will need on the day, and space to write notes. You don’t need to read the handbook before the day, although it’s fine if you do.

Presentations, answers to quizzes and assessments and any other resources used during the module will be available to download as you progress through the module.

Download your copy of the Handbook by clicking the link below

Supporting Complaints Handbook (BL) 2019

When you ready, please click “Mark Complete” to go to the next activity.