This module considers why children and young people make complaints and what outcomes they want from the complaints process. Our aim is to enable children to make effective complaints and have them resolved. We summarise the Children Act complaints process and the role of those involved. We identify other legal options for achieving change. We review ways to support children and young people to make a complaint.
By the end of the module you should be able to:
Identify common reasons why children complain and what outcomes they want
Explain the Children Act Complaints process
Identify professionals who may be involved in the Complaints process
Summarise other legal options for achieving change
Support children and young people to make a complaint.
The blended learning module includes a five hour group training and supporting e-learning resources. See our calendar for the next open course date, or book us to come and run the course for your team or group.
If you are an individual enrolling for a private group training, you should have a coupon code to enable you to enrol for free. Please contact your group organiser if you haven’t got the code. Your group organiser will let you know your training date and venue.