Supporting Children’s Complaints (blended learning)

Welcome to Supporting Children’s Complaints, one of the specialist modules from our Care Matters course, supporting people’s well-being. This is the blended learning module, with three hours group learning and two hours e-learning, research and assessment. You should already have the date for your group learning. Please contact us if you aren’t sure.

Like all our modules, Supporting Children’s Complaints is person-centred and based on research, policy, practice and the expertise of experience. Successful completion of the course and the on-line final assessment leads to the award of a module certificate. Successful completion of five or more modules leads to the Care Matters course certificate.

Learning Outcomes

By the end of the module, you should be able to:

  1. Identify common reasons why children complain and what outcomes they want

  2. Explain the Children Act Complaints process

  3. Identify professionals who may be involved in the Complaints process

  4. Summarise other legal options for achieving change

  5. Support children and young people to make a complaint.

Module Flow

Your module is divided into 8 units, plus an introduction to our learning centre. As a blended learning module, combining group training with e-learning, only the first two and the last unit are completed on-line. The other units form the content of your training session. Copies of presentations from the session will be available here afterwards.

This module covers the following units:

  1. Introduction to We Learn We Change Learning Centre
  2. Introduction to module resources and initial assessment
  3. The complaints experience
  4. Definitions, reasons and outcomes
  5. The complaints process
  6. Roles in complaints
  7. Complaints case study
  8. Learning review and final assessment.

Module Reading

The module handbook contains all the essential information you need, along with reflective questions to help you learn. You need to bring a copy to your group training session.

The module resources page contains links to research, legal documents, websites and books. These are not required reading, they are resources for your reference, to access when you need them.

Learning Centre

We are careful to ensure that our learning centre and our Care Matters course meet the highest standards and this is reflected in our professional approach, comprehensive policies and practices and quality assurance guarantees. For details of our quality standards and a copy of our Learning Centre Handbook please see the next unit.

Start now

Just click on “We Learn We Change Learning Centre” below to go to the first unit which includes links to learning centre resources.

Use the “next” button to move on to the next activity when you have read the page or completed the activity.

When you have completed all the activities the tick next to the unit title below will turn green and you can click on the next unit.

To start your course, please click on the first unit below.

Take this Module